OBTAIN
TELEPHONE ADVICE?
Your doctors and
nurses are happy to give telephone advice but you may be asked to ring back or
hold if they are consulting.
HOW
DO I...
MAKE
AN APPOINTMENT?
At The Surgery
We are able to see you by appointment only. Please
telephone us or call into the surgery personally and ask for a separate appointment
for each person to be seen. We would like children below the age of 16 to be accompanied
by a responsible adult, preferably a parent or guardian, though we realise at
times this is not always possible.
If you want to see a particular doctor,
you will be offered the next available advance appointment for that doctor. This
may not be available for a number of days. You can book an appointment with a
particular doctor up to four weeks in advance. If you do not mind which doctor
you see, you will be offered an appointment with a doctor, either on that day
or the next day. If you need to be seen urgently you will be given an appointment
for the same day. Whilst we cannot guarantee which doctor you will see (unless
it is an advance appointment) we will try to accommodate any preference that you
may have, it at all possible.
We do ask that you try to see the same doctor
for ongoing problems, if at all possible, by using the advance pre-bookable appointments.
The
doctors and nurses will do their best to keep to time but illness is not always
predictable and unforeseen events may cause us to run late, in which case we apologise.
If the surgery is running more than 30 minutes late, the receptionist will inform
you.
HOW
DO I...
OBTAIN
A HOME VISIT?
Please
attend the surgery if possible, you will be seen sooner and under ideal conditions.
However, if it is necessary for us to call at your home, please telephone between
8.30 and 10.30am giving the receptionist a brief description of the problem.
If you need a visit urgently tell the receptionist, who will inform the duty
doctor, who may speak to you before making arrangements to call.
If the
patient has a temperature or a rash, coming to the surgery will do them no harm
and will not endanger others, but please let the receptionist know when you arrive.
HOW
DO I...
OBTAIN TEST RESULTS?
Laboratory and x-ray results are viewed and reported by your doctor daily.
To be informed of a test result please ring after 10.00am or call in person at
the surgery.
Essex Contractor Services will write to you with your cervical
smear result.
Our receptionists will inform you if a further appointment
is necessary.
